Privacy Policy for Bitty and Bug Event Creative Co. LLC

Effective Date: 02/01/25

Bitty and Bug Event Creative Co. LLC ("we," "us," or "our") values the privacy of our customers and visitors. This Privacy Policy describes how we collect, use, and protect your personal information when you interact with us, including through our website www.bittyandbugeventcreativeco.com, email, phone, or in-person communications.

By engaging with our services or using our website, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services or website.

1. Information We Collect

We collect personal information that you provide to us directly, as well as information collected automatically when you interact with our website. The types of personal information we may collect include:

  • Personal Information You Provide:

    • Name

    • Email address

    • Phone number

    • Event details (date, location, theme, etc.)

    • Payment information (via secure payment processing systems)

    • Any other details you voluntarily provide when contacting us for services or inquiries.

  • Automatically Collected Information:

    • IP address

    • Browser type and version

    • Device type

    • Pages visited on our website

    • Time spent on our site

    • Referring URL (how you arrived at our site)

We use this information to improve your user experience and personalize our services.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Provide Services: To fulfill event bookings, including balloon décor, event planning, consultation, and any other related services.

  • To Communicate with You: To respond to your inquiries, provide customer support, send event updates, or communicate any changes to your booking.

  • To Process Payments: To process and confirm payment for services rendered.

  • To Improve Our Website and Services: To improve and personalize your experience on our website and with our services.

  • For Marketing and Promotions: With your consent, we may use your information to send you promotional emails or newsletters about upcoming events, special offers, or updates. You can opt out of marketing communications at any time.

  • To Comply with Legal Requirements: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We respect your privacy and will not sell, rent, or trade your personal information. However, we may share your personal information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist with event coordination, payment processing, or marketing. These parties are contractually obligated to protect your data and only use it for the purpose of providing the services we’ve engaged them for.

  • Legal Requirements: We may disclose your information if required by law, or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights or safety, or the rights and safety of others, or investigate fraud.

  • Business Transfers: In the event that we undergo a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Data Security

We take reasonable measures to protect the personal information you provide from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting obligations. Once your information is no longer needed, we will securely delete or anonymize it.

6. Your Data Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request that we correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions (such as if we need to retain the data for legal or operational reasons).

  • Opt-Out of Marketing Communications: You can opt out of receiving marketing or promotional emails by following the unsubscribe instructions in those emails or contacting us directly.

  • Data Portability: You may have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at jordan@bittandbugeventcreativeco.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and to understand how you interact with our content. Cookies are small text files stored on your device that help us remember your preferences and provide a more personalized experience.

You can control how cookies are stored by adjusting your browser settings. However, disabling cookies may affect your ability to use certain features on our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected personal information from a child under the age of 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

Bitty and Bug Event Creative Co. LLC

jordan@bittyandbugeventcreativeco.com