Terms of service

Terms of Service for Bitty and Bug Event Creative Co. LLC

Effective Date: 02/01/2025

1. Introduction

Welcome to Bitty and Bug Event Creative Co. LLC! These Terms of Service ("Terms") govern your use of our event planning and creative services, including but not limited to event design, balloon decor, party coordination, and related creative services (collectively referred to as the "Services"). By engaging with us and using our Services, you agree to these Terms. Please read them carefully. If you do not agree with any part of these Terms, do not use our Services.

2. Services Provided

Bitty and Bug Event Creative Co. LLC provides a variety of event-related services, including but not limited to:

  • Balloon Decor: Custom balloon designs such as arches, garlands, centerpieces, and more.

  • Creative Event Design: Themed decor, color schemes, and custom décor elements.

  • Setup & Installation: On-site setup and installation of balloon décor and event elements.

  • Event Rentals: Depending on availability, we may offer rentals for décor elements, props, and more.

3. Client Responsibilities

  • Accurate Information: You agree to provide accurate and complete information regarding your event needs, preferences, timeline, and venue details. This allows us to accurately fulfill your request.

  • Event Access: You are responsible for ensuring our team has access to the venue for the setup and breakdown of event services. If access is restricted or delayed, additional charges may apply.

  • Approval of Designs: For custom designs, including balloon decor or other creative services, you must approve mockups, designs, and plans prior to the event date. Changes to approved designs may incur additional fees or impact the event timeline.

  • Payments: You agree to pay the full agreed-upon amounts for the Services rendered, including any additional charges for changes or late requests.

4. Pricing and Payment Terms

  • Estimates & Quotes: All prices provided are estimates unless specified otherwise. The final invoice may vary based on the complexity, materials, and time required for your event.

  • Payment Schedule: A non-refundable deposit of 10% is required to secure your booking and reserve your event date. The remaining balance is due day of the event.

  • Late Payments: Payments not received by the due date may be subject to a late fee of 10% per day.

  • Refunds: If you cancel your event more than 5 days before the event date, your deposit will be refunded in full. If you cancel the event within 5 days of the scheduled event date, your deposit is non-refundable, and it transferable to a new date, up to 2 times.

5. Cancellation & Refund Policy

  • More than 5 days prior to the event: If you cancel your event more than 5 days before the event date, your deposit will be refunded in full.

  • 5 days or fewer prior to the event: If you cancel the event within 5 days of the scheduled event date, your deposit is non-refundable, and is transferable to a new date up to 2 times.

  • Changes to Event Details: If you wish to make changes to the scope of services (e.g., design changes, venue changes, or additional services), we will do our best to accommodate, but such changes may incur additional charges based on availability and the nature of the modification.

  • Damages: The client shall be responsible for any damages, losses, or theft of the decor equipment that occurs during the event. The Client shall reimburse the Artist for the full cost of repair or replacement of any damaged, lost, or stolen decor equipment.

6. Delivery & Setup

  • Event Setup: For most events, setup will occur on the day of the event, and our team will need access to the venue at least 2 hours before the event start time. The setup time may vary depending on the complexity of the event.

  • Late Setup: If the event setup is delayed due to circumstances outside of our control, including venue issues or late access, we will attempt to complete the setup as quickly as possible but cannot guarantee the full execution of the event as originally planned.

  • Venue Access: It is your responsibility to ensure that we are granted full access to the venue at the agreed time for setup, and that all necessary accommodations (e.g., electrical outlets, ladders, etc.) are provided.

7. Weather & Outdoor Events

  • Weather Considerations: If your event is outdoors, please note that weather conditions (e.g., wind, rain, or extreme heat) can affect the integrity of balloon decor and other installations. We reserve the right to modify or alter decor as needed to ensure safety and quality.

  • Outdoor Event Cancellation: If the weather is forecasted to be hazardous and the event is canceled, our cancellation policy (Section 5) will apply.

8. Intellectual Property

  • Ownership of Creative Work: All designs and creative work produced by Bitty and Bug Event Creative Co. LLC, including but not limited to balloon arrangements, custom decor, and event design materials, remain the intellectual property of the company unless otherwise agreed upon in writing.

  • Client Usage: You are granted a limited, non-transferable license to use photos and videos of your event decor for personal use. For any commercial use (e.g., advertising or promotions), written consent from Bitty and Bug Event Creative Co. LLC is required.

9. Liability and Insurance

  • Limitation of Liability: Bitty and Bug Event Creative Co. LLC will not be liable for any indirect, incidental, or consequential damages arising out of the use of our services. Our liability will be limited to the total amount paid by you for the services provided.

  • Event Insurance: We recommend that clients obtain event insurance to cover any potential liabilities, including damages, accidents, or cancellations, during the event.

10. Indemnification

You agree to indemnify and hold harmless Bitty and Bug Event Creative Co. LLC, its officers, agents, and employees from any claims, liabilities, damages, or expenses arising from your use of our services or any breach of these Terms.

11. Governing Law

These Terms will be governed by and construed in accordance with the laws of the state of North Carolina, without regard to its conflict of law provisions. Any disputes arising out of these Terms shall be resolved in the courts located in Pittsboro, NC.

12. Modification of Terms

Bitty and Bug Event Creative Co. LLC reserves the right to modify or amend these Terms at any time. Any changes will be posted on our website, and the updated Terms will become effective immediately upon posting.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Bitty and Bug Event Creative Co. LLC

Jordan@bittyandbugeventcreativeco.com